Route Operations Supervisor - 2nd Shift

Universal Logistics Holdings, Inc.; Dearborn (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Universal Dedicated, Inc. in Dearborn, MI is seeking a 2nd shift Transportation Dispatcher/Supervisor to coordinate daily routes and driver assignments, serving as the main contact for drivers and customers. The role emphasizes on-time service, safety, and strong communication.

You will monitor freight movement, support scheduling, and ensure DOT compliance while driving continuous improvement in operational efficiency and service performance.

Qualifications

• Bachelor's degree preferred in Supply Chain, Logistics, Transportation, Business, or related field.
• Experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferred.
• Prior leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, customer-driven environment.
• Strong problem-solving and decision-making abilities.
• Working knowledge of transportation operations and DOT regulations.
• Flexibility to support varying schedules and operational needs.

Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction.
• Serve as primary contact for drivers, customers, dispatch, and operations leadership.
• Monitor freight movement and communicate shipment updates, delays, and service issues.
• Support driver scheduling, attendance tracking, and staffing requirements.
• Ensure drivers are operating safely and in compliance with company policies and DOT regulations.
• Investigate and resolve transportation, service, and driver-related issues.
• Provide coaching, training, and performance feedback to drivers.
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization.
• Maintain accurate reports, operational documentation, and compliance records.
• Support daily dispatch operations and troubleshoot transportation issues as they arise.
• Collaborate with customer representatives to resolve concerns and support production requirements.
• Promote a culture of safety, accountability, and customer service.
• Support continuous improvement initiatives focused on operational efficiency and service performance.

Skills

Leadership

Communication

Problem solving

Attention to detail

Adaptability

Customer service

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Office

Job description

Universal Dedicated, Inc. in Dearborn, MI is seeking a 2nd shift Transportation Dispatcher/Supervisor to coordinate daily routes and driver assignments, serving as the main contact for drivers and customers. The role emphasizes on-time service, safety, and strong communication.

You will monitor freight movement, support scheduling, and ensure DOT compliance while driving continuous improvement in operational efficiency and service performance.