Route Operations Supervisor – Logistics & Dispatch

Universal Logistics Holdings, Inc.; Lake Orion (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Universal Dedicated, Inc. in Lake Orion, MI, supporting GM transportation operations, seeks a dedicated dispatcher/ops coordinator. The role coordinates daily routes, monitors freight movement, and communicates shipment updates between drivers and leadership.

Emphasis on safety, DOT compliance, and excellent customer service. Ideal candidates have a bachelor’s degree in supply chain or related field and experience in dispatch or transportation operations.

Qualifications

• Bachelor's degree preferred in supply chain, logistics, transportation, business, or related field.
• Experience in transportation, dispatch, logistics, warehousing, manufacturing, or operations.
• Leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Excel and Office tools.
• Ability to lead, coach, and hold employees accountable.

Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction
• Serve as a primary point of contact for drivers, customers, dispatch, and operations leadership
• Monitor freight movement and communicate shipment updates, delays, and service issues
• Support driver scheduling, attendance tracking, and staffing requirements
• Ensure drivers are operating safely and in compliance with company and DOT regulations
• Investigate and resolve transportation, service, and driver-related issues
• Provide coaching, training, and performance feedback to drivers
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization
• Maintain accurate reports, operational documentation, and compliance records
• Assist with fleet utilization, route planning, and daily operational execution
• Collaborate with customer representatives to resolve concerns and support production requirements
• Promote a culture of safety, accountability, and customer service
• Support continuous improvement initiatives focused on operational efficiency and service performance

Skills

Bachelor's degree

Transportation operations

Leadership

Microsoft Excel

Communication

Customer service

Education

Bachelor's degree in Supply Chain/Logistics/Transportation

Tools

Microsoft Office

Job description

Universal Dedicated, Inc. in Lake Orion, MI, supporting GM transportation operations, seeks a dedicated dispatcher/ops coordinator. The role coordinates daily routes, monitors freight movement, and communicates shipment updates between drivers and leadership.

Emphasis on safety, DOT compliance, and excellent customer service. Ideal candidates have a bachelor’s degree in supply chain or related field and experience in dispatch or transportation operations.