Route Supervisor

Universal Logistics Holdings, Inc.; Lake Orion (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Universal Dedicated, Inc. in Lake Orion, MI, supporting GM transportation operations, seeks a dedicated dispatcher/ops coordinator. The role coordinates daily routes, monitors freight movement, and communicates shipment updates between drivers and leadership.

Emphasis on safety, DOT compliance, and excellent customer service. Ideal candidates have a bachelor’s degree in supply chain or related field and experience in dispatch or transportation operations.

Qualifications

• Bachelor's degree preferred in supply chain, logistics, transportation, business, or related field.
• Experience in transportation, dispatch, logistics, warehousing, manufacturing, or operations.
• Leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Excel and Office tools.
• Ability to lead, coach, and hold employees accountable.

Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction
• Serve as a primary point of contact for drivers, customers, dispatch, and operations leadership
• Monitor freight movement and communicate shipment updates, delays, and service issues
• Support driver scheduling, attendance tracking, and staffing requirements
• Ensure drivers are operating safely and in compliance with company and DOT regulations
• Investigate and resolve transportation, service, and driver-related issues
• Provide coaching, training, and performance feedback to drivers
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization
• Maintain accurate reports, operational documentation, and compliance records
• Assist with fleet utilization, route planning, and daily operational execution
• Collaborate with customer representatives to resolve concerns and support production requirements
• Promote a culture of safety, accountability, and customer service
• Support continuous improvement initiatives focused on operational efficiency and service performance

Skills

Bachelor's degree

Transportation operations

Leadership

Microsoft Excel

Communication

Customer service

Education

Bachelor's degree in Supply Chain/Logistics/Transportation

Tools

Microsoft Office

Job description

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.

This position is based in Lake Orion, Michigan, supporting dedicated transportation operations for General Motors. The operation plays a critical role in coordinating daily freight movement, managing driver activity, supporting customer requirements, and ensuring seamless communication between customers, drivers, and operational leadership.

Shifts Available:

1st shift: Monday - Friday / 6:00am - 2:30pm

2nd shift: Monday - Friday / 2:00pm - 10:30pm

Key Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction
• Serve as a primary point of contact for drivers, customers, dispatch, and operations leadership
• Monitor freight movement and proactively communicate shipment updates, delays, and service issues
• Support driver scheduling, attendance tracking, and staffing requirements
• Ensure drivers are operating safely and in compliance with company and DOT regulations
• Investigate and resolve transportation, service, and driver-related issues
• Provide coaching, training, and performance feedback to drivers
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization
• Maintain accurate reports, operational documentation, and compliance records
• Assist with fleet utilization, route planning, and daily operational execution
• Collaborate with customer representatives to resolve concerns and support production requirements
• Promote a culture of safety, accountability, and customer service
• Support continuous improvement initiatives focused on operational efficiency and service performance

Qualifications

• Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, or related field preferred
• Previous experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments
• Prior leadership or supervisory experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, customer-driven environment
• Strong problem-solving and decision-making abilities
• Proficiency with Microsoft Excel and other Microsoft Office applications
• Ability to lead, coach, and hold employees accountable
• Working knowledge of transportation operations and DOT regulations preferred
• Flexibility to support varying schedules and operational needs