Route Operations Supervisor - Logistics & Dispatch

Universal Logistics Holdings; Gary (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, is based in Gary, Indiana and coordinates transportation operations, driver activities, and customer requirements to ensure safe, efficient service. The Route Supervisor role supports daily freight movement and operational leadership to meet service goals.

You will coordinate routes, coach drivers, and monitor KPI performance while ensuring DOT compliance and strong customer communication in a fast-paced environment.

Qualifications

• Bachelor's degree preferred in a related field such as Supply Chain, Logistics, or Business.
• Prior experience in transportation, dispatch, logistics, warehousing, or operations preferred.
• Experience in leadership or supervisory roles is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, customer-driven environment.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Knowledge of transportation operations and DOT regulations is preferred.

Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction.
• Serve as a primary point of contact for drivers, customers, dispatch, and operations leadership
• Monitor freight movement and proactively communicate shipment updates, delays, and service issues
• Support driver scheduling, attendance tracking, and workforce planning activities
• Ensure drivers are operating safely and in compliance with company policies and DOT regulations
• Investigate and resolve transportation, service, and driver-related issues
• Provide coaching, training, and performance feedback to drivers
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization
• Maintain accurate reports, operational documentation, and compliance records
• Assist with fleet utilization, route planning, and daily operational execution
• Collaborate with customer representatives to resolve concerns and support service requirements
• Promote a culture of safety, accountability, and customer service
• Support continuous improvement initiatives focused on operational efficiency and performance
• Assist management with staffing, employee development, and day-to-day operational leadership

Skills

Bachelor's degree

Supply Chain

Logistics

Leadership

Communication

Problem-solving

Microsoft Excel

DOT regulations knowledge

Multi-tasking

Education

Bachelor’s degree preferred

Tools

Microsoft Excel

Job description

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, is based in Gary, Indiana and coordinates transportation operations, driver activities, and customer requirements to ensure safe, efficient service. The Route Supervisor role supports daily freight movement and operational leadership to meet service goals.

You will coordinate routes, coach drivers, and monitor KPI performance while ensuring DOT compliance and strong customer communication in a fast-paced environment.