Route Operations Lead (1st Shift)

Universal Logistics Holdings, Inc.; Romulus (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Universal Dedicated, Inc. is seeking a shift-oriented dispatcher/ops coordinator to manage daily routes and driver assignments. You will act as the primary contact for drivers and customers, monitor freight movement, and communicate updates and delays to ensure on-time service.

The role requires strong communication, leadership, and problem-solving skills, with a focus on safety, quality service, and regulatory compliance in a fast-paced environment.

Qualifications

• Bachelor's degree preferred in supply chain, logistics, transportation, business, or related field.
• Experience in transportation, dispatch, logistics, warehousing, manufacturing, or operations.
• Prior leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, customer-driven environment.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Working knowledge of transportation operations and DOT regulations preferred.
• Flexibility to support varying schedules and operational needs.

Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction.
• Serve as a primary point of contact for drivers, customers, dispatch, and operations leadership.
• Monitor freight movement and proactively communicate shipment updates, delays, and service issues.
• Support driver scheduling, attendance tracking, and staffing requirements.
• Ensure drivers are operating safely and in compliance with company and DOT regulations.
• Investigate and resolve transportation, service, and driver-related issues.
• Provide coaching, training, and performance feedback to drivers.
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization.
• Maintain accurate reports, operational documentation, and compliance records.
• Assist with fleet utilization, route planning, and daily operational execution.
• Collaborate with customer representatives to resolve concerns and support production requirements.
• Promote a culture of safety, accountability, and customer service.
• Support continuous improvement initiatives focused on operational efficiency and service performance.

Skills

Leadership experience

Communication skills

Problem-solving

Customer service mindset

Ability to work in fast-paced env

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Office

Job description

Universal Dedicated, Inc. is seeking a shift-oriented dispatcher/ops coordinator to manage daily routes and driver assignments. You will act as the primary contact for drivers and customers, monitor freight movement, and communicate updates and delays to ensure on-time service.

The role requires strong communication, leadership, and problem-solving skills, with a focus on safety, quality service, and regulatory compliance in a fast-paced environment.