Route Supervisor

Universal Logistics Holdings, Inc.; Dearborn (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Universal Dedicated, Inc. in Dearborn, MI is seeking a 2nd shift Transportation Dispatcher/Supervisor to coordinate daily routes and driver assignments, serving as the main contact for drivers and customers. The role emphasizes on-time service, safety, and strong communication.

You will monitor freight movement, support scheduling, and ensure DOT compliance while driving continuous improvement in operational efficiency and service performance.

Qualifications

• Bachelor's degree preferred in Supply Chain, Logistics, Transportation, Business, or related field.
• Experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferred.
• Prior leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, customer-driven environment.
• Strong problem-solving and decision-making abilities.
• Working knowledge of transportation operations and DOT regulations.
• Flexibility to support varying schedules and operational needs.

Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction.
• Serve as primary contact for drivers, customers, dispatch, and operations leadership.
• Monitor freight movement and communicate shipment updates, delays, and service issues.
• Support driver scheduling, attendance tracking, and staffing requirements.
• Ensure drivers are operating safely and in compliance with company policies and DOT regulations.
• Investigate and resolve transportation, service, and driver-related issues.
• Provide coaching, training, and performance feedback to drivers.
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization.
• Maintain accurate reports, operational documentation, and compliance records.
• Support daily dispatch operations and troubleshoot transportation issues as they arise.
• Collaborate with customer representatives to resolve concerns and support production requirements.
• Promote a culture of safety, accountability, and customer service.
• Support continuous improvement initiatives focused on operational efficiency and service performance.

Skills

Leadership

Communication

Problem solving

Attention to detail

Adaptability

Customer service

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Office

Job description

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.

This position is based in Dearborn, MI, supporting dedicated transportation operations. The operation is responsible for coordinating daily freight movements, managing driver activity, meeting customer requirements, and maintaining effective communication between customers, drivers, dispatch, and operational leadership. The team plays a critical role in ensuring safe, efficient, and on-time service execution.

Shift Available

2nd Shift:

Monday - Friday | 2:00 PM - 11:00 PM

Key Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction
• Serve as the primary point of contact for drivers, customers, dispatch, and operations leadership
• Monitor freight movement and communicate shipment updates, delays, and service issues
• Support driver scheduling, attendance tracking, and staffing requirements
• Ensure drivers are operating safely and in compliance with company policies and DOT regulations
• Investigate and resolve transportation, service, and driver-related issues
• Provide coaching, training, and performance feedback to drivers
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization
• Maintain accurate reports, operational documentation, and compliance records
• Support daily dispatch operations and troubleshoot transportation issues as they arise
• Collaborate with customer representatives to resolve concerns and support production requirements
• Promote a culture of safety, accountability, and customer service
• Support continuous improvement initiatives focused on operational efficiency and service performance

Qualifications

• Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, or related field is a plus
• Previous experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferred
• Prior leadership or supervisory experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, customer-driven environment
• Strong problem-solving and decision-making abilities
• Proficiency with Microsoft Excel and other Microsoft Office applications
• Ability to lead, coach, and hold employees accountable
• Working knowledge of transportation operations and DOT regulations preferred
• Strong attention to detail and ability to effectively troubleshoot operational issues
• Flexibility to support varying schedules and operational needs