Route Operations Lead – Logistics, Safety & Driver Coach

UNIVERSAL DEDICATED OF DETROIT, MI LLC; Detroit, Pontiac (MI, MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Universal Logistics is seeking a Dispatch/Operations Supervisor in Lake Orion, MI to coordinate daily routes, manage driver assignments, and ensure on-time service for GM. You will be the main contact for drivers, customers, and leadership, monitor shipments, and support scheduling and compliance initiatives.

The role requires strong communication, problem-solving, and leadership abilities, with a focus on safety, efficiency, and customer service in a fast-paced environment.

Qualifications

• Bachelor's degree preferred in Supply Chain, Logistics, Transportation, Business, or related field.
• Experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations.
• Leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, customer-driven environment.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Ability to lead, coach, and hold employees accountable.
• Working knowledge of transportation operations and DOT regulations preferred.
• Flexibility to support varying schedules and operational needs.

Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction.
• Serve as a primary point of contact for drivers, customers, dispatch, and operations leadership.
• Monitor freight movement and proactively communicate shipment updates, delays, and service issues.
• Support driver scheduling, attendance tracking, and staffing requirements.
• Ensure drivers are operating safely and in compliance with company and DOT regulations.
• Investigate and resolve transportation, service, and driver-related issues.
• Provide coaching, training, and performance feedback to drivers.
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization.
• Maintain accurate reports, operational documentation, and compliance records.
• Assist with fleet utilization, route planning, and daily operational execution.
• Collaborate with customer representatives to resolve concerns and support production requirements.
• Promote a culture of safety, accountability, and customer service.
• Support continuous improvement initiatives focused on operational efficiency and service performance.

Skills

Strong communication

Interpersonal skills

Problem solving

Lead and coach

Adaptability

Education

Bachelor's degree in Supply Chain / Logistics / Transportation / Business

Tools

Microsoft Excel

Microsoft Office

Job description

Universal Logistics is seeking a Dispatch/Operations Supervisor in Lake Orion, MI to coordinate daily routes, manage driver assignments, and ensure on-time service for GM. You will be the main contact for drivers, customers, and leadership, monitor shipments, and support scheduling and compliance initiatives.

The role requires strong communication, problem-solving, and leadership abilities, with a focus on safety, efficiency, and customer service in a fast-paced environment.