Senior Route & Dispatch Leader

Universal Logistics Holdings; Romulus (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Universal Logistics Holdings is seeking a dispatch coordinator to join Universal Dedicated, Inc. in Romulus, MI.

You will coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction. You will serve as the primary contact for drivers, customers, dispatch, and operations leadership; monitor freight movement; and support scheduling, safety compliance, and performance reporting.

Qualifications

• Bachelor’s degree preferred in supply chain, logistics, transportation, business, or related field.
• Experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments.
• Strong communication and leadership abilities; ability to coach staff.

Responsibilities

• Coordinate daily routes and driver assignments for on-time service.
• Serve as primary contact for drivers, customers, dispatch, and operations leadership.
• Monitor freight movement and communicate shipment updates, delays, and service issues.
• Support driver scheduling, attendance tracking, and staffing requirements.
• Ensure drivers are operating safely and in compliance with DOT regulations.
• Investigate and resolve transportation, service, and driver-related issues.
• Provide coaching, training, and performance feedback to drivers.
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization.
• Maintain accurate reports, operational documentation, and compliance records.
• Assist with fleet utilization, route planning, and daily operational execution.
• Collaborate with customer representatives to resolve concerns and support production requirements.
• Promote a culture of safety, accountability, and customer service.
• Support continuous improvement initiatives focused on operational efficiency and service performance.

Skills

Communication skills

Leadership experience

Problem solving

Fast-paced environment adaptation

Customer service orientation

Education

Bachelor's degree in Supply Chain / Logistics / related field

Tools

Microsoft Excel

Microsoft Office

Job description

Universal Logistics Holdings is seeking a dispatch coordinator to join Universal Dedicated, Inc. in Romulus, MI.

You will coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction. You will serve as the primary contact for drivers, customers, dispatch, and operations leadership; monitor freight movement; and support scheduling, safety compliance, and performance reporting.