Senior Route Supervisor: Lead Dispatch & Driver Success

UNIVERSAL DEDICATED OF SMYRNA, TN LLC; Dearborn (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

Universal Logistics Holdings, Inc. in Dearborn, MI seeks a Dispatch Coordinator to manage daily routes, driver assignments, and customer communication, ensuring on-time service and high satisfaction.

You will monitor movements, coordinate with drivers and customers, and support operations with reporting and issue resolution. The role requires strong communication, problem-solving skills, and a background in transportation or logistics; a Bachelor’s degree is preferred.

Qualifications

• Bachelor's degree preferred in Supply Chain, Logistics, Transportation, Business, or related field.
• Experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations preferred.
• Prior leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction.
• Serve as the primary point of contact for drivers, customers, dispatch, and operations leadership.
• Monitor freight movement and communicate shipment updates, delays, and service issues.
• Support driver scheduling, attendance tracking, and staffing requirements.
• Ensure drivers are operating safely and in compliance with company policies and DOT regulations.
• Investigate and resolve transportation, service, and driver-related issues.
• Provide coaching, training, and performance feedback to drivers.
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization.
• Maintain accurate reports, operational documentation, and compliance records.
• Support daily dispatch operations and troubleshoot transportation issues as they arise.
• Collaborate with customer representatives to resolve concerns and support production requirements.
• Promote a culture of safety, accountability, and customer service.
• Support continuous improvement initiatives focused on operational efficiency and service performance.

Skills

Communication skills

Interpersonal skills

Problem solving

Leadership experience

Attention to detail

Education

Bachelor's degree preferred in Supply Chain/Logistics/Transportation/Business

Tools

Microsoft Excel

Job description

Universal Logistics Holdings, Inc. in Dearborn, MI seeks a Dispatch Coordinator to manage daily routes, driver assignments, and customer communication, ensuring on-time service and high satisfaction.

You will monitor movements, coordinate with drivers and customers, and support operations with reporting and issue resolution. The role requires strong communication, problem-solving skills, and a background in transportation or logistics; a Bachelor’s degree is preferred.