Dispatch & Route Operations Specialist

MV Transportation; Roseville (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

MV Transportation is seeking a Dispatcher to direct day-to-day route operations, working closely with drivers and clients to ensure safe, cost-effective, and on-time performance. This role reports to Dispatch Supervisors and abides by client and company procedures.

The Dispatcher will monitor communications, assign trips as needed, and track sign-in/out to maintain service quality across routes, while supporting high morale and superior customer service for our clients.

Qualifications

• One year dispatcher experience preferred.
• Two years of customer service experience preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure in a fast-paced environment.
• Demonstrate a high level of customer service commitment.
• Professional phone manner required.
• Knowledge of the service area is a plus.

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate coverage on all routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed or late starting routes and communicates with Supervisors/Managers.
• All other duties, including Reservation Duties.

Skills

Dispatcher experience

Customer service

Professional phone manner

Service area knowledge

Education

High school diploma

Tools

Trapeze software

Job description

MV Transportation is seeking a Dispatcher to direct day-to-day route operations, working closely with drivers and clients to ensure safe, cost-effective, and on-time performance. This role reports to Dispatch Supervisors and abides by client and company procedures.

The Dispatcher will monitor communications, assign trips as needed, and track sign-in/out to maintain service quality across routes, while supporting high morale and superior customer service for our clients.