Route Operations Dispatcher

MV Transportation; Wrentham (MA); On-site; USD 48,000 - 64,000; Full time

Job summary

MV Transportation is seeking a Dispatcher to direct day-to-day route operations, reporting to Dispatch Supervisors. The role involves daily communication with drivers and clients, ensuring safe, cost-effective, on-time performance per client procedures and company policies.

Responsibilities include monitoring communications, assigning trips when needed, and reporting route issues to supervisors. The candidate should have 1 year dispatcher experience and strong customer service skills, with a

Qualifications

• One(1)year previous Dispatcher experience preferred.
• Two (2)years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of theservicearea is a plus.

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Skills

Dispatcher experience

Customer service

Multitasking

Phone etiquette

Calm under pressure

Education

High School diploma or equivalent

Job description

MV Transportation is seeking a Dispatcher to direct day-to-day route operations, reporting to Dispatch Supervisors. The role involves daily communication with drivers and clients, ensuring safe, cost-effective, on-time performance per client procedures and company policies.

Responsibilities include monitoring communications, assigning trips when needed, and reporting route issues to supervisors. The candidate should have 1 year dispatcher experience and strong customer service skills, with a