Route & Fulfillment Operations Specialist

Allegro Home Delivery; Saint Paul (MN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid holidays and PTO

Career development

Job summary

Allegro Home Delivery is seeking an Operations Specialist based in Saint Paul, MN. You will support fulfillment teams, process orders, design efficient routes, and assist customers across email, phone and chat channels.

You will collaborate with fulfillment resources to resolve issues and improve service levels. The role emphasizes calm under pressure, professional judgment, and strong communication to drive growth and reduce costs.

Qualifications

• High school diploma or equivalent.
• Experience in customer support or operations is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Process orders in OMS and validate details to ensure accuracy.
• Design routes to balance customer experience with costs and communicate plans to teams.
• Handle inbound/outbound customer inquiries via email, phone, and chat, including escalations.
• Produce business updates and insights to drive growth and cost efficiency; analyze root causes of issues.

Skills

Customer support

Operations support

Route design

Data analysis

Education

High school diploma

Tools

Order management system (OMS)

Job description

Allegro Home Delivery is seeking an Operations Specialist based in Saint Paul, MN. You will support fulfillment teams, process orders, design efficient routes, and assist customers across email, phone and chat channels.

You will collaborate with fulfillment resources to resolve issues and improve service levels. The role emphasizes calm under pressure, professional judgment, and strong communication to drive growth and reduce costs.