Operations, Specialist - in person St. Paul, MN

Asian Rehabilitation Service, Inc.; Saint Paul (MN); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid holidays

PTO (paid time off)

Career development

Job summary

Asian Rehabilitation Service, Inc. is seeking an Operations, Specialist in the Saint Paul, MN area. The role supports fulfillment teams, customer service, and route design, requiring calm decision-making and strong professional communication under pressure.

Responsibilities include order processing, routing, customer communications, and performance analytics to improve efficiency and revenue. Office-based role with competitive benefits and growth opportunities in a nationwide logistics

Qualifications

• High school diploma or equivalent.
• Experience in administration, operations, or logistics is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Fulfillment Support: Process orders in the OMS, confirm dates, enter notes, procure parts/tools, and handle permitting/licensing actions.
• Routing: Design routes that meet customer experience and financial targets; assign resources and communicate routes; review capacity and market setup; verify product availability; monitor routes in real time.
• Customer Support: Manage inbound/outbound contact by email, phone, and chat; confirm site readiness, handle reschedules, resolve escalations and damage claims, provide route progress updates.
• Operations and Analytics: Prepare business updates on market-level performance; generate insights to drive growth, reduce costs, and improve performance; perform root-cause analysis of customer experiences; validate vendor and customer invoicing; audit order details and job completion for accuracy and revenue.

Skills

Operations

Customer support

Order management

Routing design

Education

High school diploma or equivalent

Job description

As an Operations, Specialist, you play a critical role in the everyday success of the organization. In this administrative business operations role, you will have indirect responsibility for leading and supporting fulfillment teams, providing customer support, and designing efficient and effect routes. You will need to remain calm under pressure, utilize professional judgement, and practice excellent communication to achieve the desired outcomes of this role. You must be located in the Saint Paul, MN area.

Job Responsibilities

Fulfillment Support

Order intake processing to include:

• Order entry into order management system (OMS)
• Date confirmations
• Note entry
• Parts / tools / accessory procurement and validation for future orders
• Permitting and licensing requirement actions

Routing to include:

• Designing routes to meet customer experience and financial expectations
• Resource assignment and route communication
• Capacity and market setup review and subsequent action
• Product availability review and communication
• Real time route monitoring and communication
• Connect directly with fulfillment resources to advise, support, and solve situations that arise

Customer Support

• Inbound and outbound customer communication via email, phone and chat to include:
• Job site readiness confirmations
• Reschedule requests
• Escalations and damage claim resolution
• Route progress / impact updates

Operations and Analytics

• Prepare and present business updates on market-level performance
• Produce insights used to drive growth, cost reduction, and over performance management
• Perform root cause analysis by deconstructing customer experiences
• Validate and take action on vendor and customer invoicing
• Complete audits of order details and job completion resulting in improved accuracy and revenue

Required Qualifications

• High school diploma or equivalent

Benefits:

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.

About Allegro Home Delivery:

We are a fast-growing nationwide logistics and transportation company with a focus in the middle and final mile home delivery market. Our methodology is taking ownership of the product from origination until it is in the customer’s home. Retailers, distributors, and manufacturers rely on us to orchestrate the fastest deliveries, with the most comprehensive in-home experience.

We provide employment opportunities to all employees and applicants for employment without regard to race (inclusive of traits associated with race, including but not limited to hair texture and hair styles such as braids, locs and twists), color, religion, sex (including sexual orientation, gender identity and gender expression), pregnancy, citizenship, national origin, age, disability (including mental health), military service, veteran status, genetic information, union membership, creed, marital status, familial status, status with regards to public assistance, membership in a local human rights commission, use of lawful consumable products, or any other status protected by law.