Customer Support & Route Optimization Specialist

Allegro Home Delivery; Eagan (MN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Full health insurance (medical, dental

Vision coverage

401(k) and 401(k) match

Paid holidays and PTO

Disability insurance

Career development opportunities

Job summary

Allegro Home Delivery is seeking a highly motivated Customer Service Specialist to support fulfillment teams and design efficient routes. You will handle customer inquiries by phone, email and chat, assist with order readiness and escalations, and work with fulfillment resources to resolve issues in real time.

The role emphasizes operational analytics, process improvement, and ensuring accurate invoicing and audits to boost revenue. Competitive benefits and opportunities for growth are included.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Inbound and outbound customer communication via email, phone and chat to include: Job site readiness confirmations.
• Escalations and damage claim resolution.
• Route progress / impact updates.
• Product availability review and communication.
• Real time route monitoring and communication.
• Connect directly with fulfillment resources to advise, support, and solve situations that arise.
• Produce insights used to drive growth, cost reduction, and over performance management.
• Perform root cause analysis by deconstructing customer experiences.
• Validate and take action on vendor and customer invoicing.
• Complete audits of order details and job completion resulting in improved accuracy and revenue.

Education

High school diploma or equivalent

Job description

Allegro Home Delivery is seeking a highly motivated Customer Service Specialist to support fulfillment teams and design efficient routes. You will handle customer inquiries by phone, email and chat, assist with order readiness and escalations, and work with fulfillment resources to resolve issues in real time.

The role emphasizes operational analytics, process improvement, and ensuring accurate invoicing and audits to boost revenue. Competitive benefits and opportunities for growth are included.