Dispatch & Route Operations Leader

Coastal Waste & Recycling, Inc; Florida; On-site; USD 60,000 - 80,000; Full time

Job summary

Coastal Waste & Recycling is seeking an experienced Dispatch Manager to lead a fast-paced dispatch team. You will oversee daily operations, coordinate staffing and routes, and build strong municipal relationships to ensure safe, on-time service.

Ideal candidates bring 3+ years in dispatch or logistics, proven supervisory skills, and proficiency in Excel/Outlook. This on-site role offers growth within a growing waste and recycling provider.

Qualifications

• 3+ years of experience in dispatch, transportation, logistics, or route-based operations.
• Supervisory experience with hiring, coaching, training, and developing employees.
• Strong understanding of dispatch operations, route coordination, and service delivery.

Responsibilities

• Lead, hire, train, coach, and develop a team of Dispatchers, establishing clear performance expectations and accountability.
• Oversee daily dispatch operations, ensuring routes are properly assigned, monitored, and completed on schedule.
• Coordinate staffing, equipment availability, and daily route coverage with the District Manager and Operations team.
• Establish and implement dispatch procedures, communication protocols, and service standards to improve operational efficiency.
• Build and maintain strong relationships with municipal contacts, providing proactive service updates and timely resolution of concerns.
• Monitor route productivity, completion rates, missed stops, and service performance to ensure goals are met or exceeded.
• Resolve operational challenges, including route delays, staffing shortages, service interruptions, and escalated customer concerns.
• Collaborate with Customer Service and Operations to coordinate route changes, customer requests, and service improvements.
• Analyze dispatch performance and operational data to identify opportunities to improve productivity and service delivery.
• Ensure accurate dispatch records, route documentation, and updates within company systems.

Skills

Dispatch experience

Supervisory experience

Leadership

Microsoft Excel

Microsoft Outlook

Education

High school diploma

Tools

Microsoft Office

Job description

Coastal Waste & Recycling is seeking an experienced Dispatch Manager to lead a fast-paced dispatch team. You will oversee daily operations, coordinate staffing and routes, and build strong municipal relationships to ensure safe, on-time service.

Ideal candidates bring 3+ years in dispatch or logistics, proven supervisory skills, and proficiency in Excel/Outlook. This on-site role offers growth within a growing waste and recycling provider.