Dispatcher

Coastal Waste and Recycling; Town of Florida (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision Benefits

401(k) with Company Match

Paid Time Off & Holidays

Employee Referral Program

Career Growth & Advancement

Job summary

Coastal Waste & Recycling is seeking a Dispatcher in the United States to coordinate daily routes, communicate with Drivers, and support operations for safe, efficient service. You will monitor routes, adjust schedules, and resolve issues across departments.

Ideal candidates bring strong communication, calm decision-making under pressure, and experience with dispatch tools. Join a team focused on safety, reliability, and customer satisfaction.

Qualifications

• Strong communication and organizational skills.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Excellent problem-solving and multitasking abilities.
• Strong customer service mindset with cross-department collaboration.
• Experience using dispatch software, GPS systems, or transportation tech is a plus.
• Proficiency with Microsoft Office applications.

Responsibilities

• Coordinate daily routes and communicate with Drivers and Operations throughout the day.
• Monitor route progress and adjust schedules as needs change.
• Partner with Operations, Customer Experience, and Maintenance to resolve service issues and support efficient operations.
• Communicate route changes, delays, customer requests, and updates to field teams.
• Monitor vehicle locations and dispatch activity using company systems.
• Maintain accurate dispatch records and documentation.
• Respond quickly to changing priorities while balancing safety and customer service.
• Build positive relationships with Drivers, supervisors, and cross-functional teams.
• Support special projects and other operational initiatives.

Skills

Strong communication

Organizational skills

Calm under pressure

Problem-solving

Multitasking

Customer service mindset

Team collaboration

Tools

Dispatch software

GPS systems

Microsoft Office

Job description

About Coastal Waste & Recycling

At Coastal Waste & Recycling, we're building more than a company, we're building a team. As one of the fastest-growing privately held waste and recycling companies in the Southeast, we're looking for people who take pride in their work, put safety first, and are ready to grow with us.

Keep Our Operations Moving

Do you thrive in a fast-paced environment where every decision makes an impact? As a Dispatcher at Coastal Waste & Recycling, you'll play a critical role in keeping our operations running safely, efficiently, and on schedule.

Working closely with Drivers, Collection Specialists, Operations, Customer Experience, and Maintenance, you'll coordinate daily activities, solve challenges in real time, and help ensure exceptional service for our customers.

Your Role

As a Dispatcher, you'll coordinate routes, communicate with field teams, and partner with Operations to support safe, efficient service throughout the day. You'll monitor daily activity, respond to changing priorities, and work collaboratively across departments to help keep our operations moving.

What You'll Do

• Coordinate daily routes and communicate with Drivers and Operations throughout the day.
• Monitor route progress and adjust schedules as operational needs change.
• Partner with Operations, Customer Experience, and Maintenance to resolve service issues and support efficient operations.
• Communicate route changes, delays, customer requests, and operational updates to field teams.
• Monitor vehicle locations and operational activity using company technology and dispatch systems.
• Maintain accurate dispatch records and documentation.
• Respond quickly to changing priorities while balancing safety, customer service, and operational efficiency.
• Build positive working relationships with Drivers, supervisors, and cross-functional teams.
• Support special projects and other operational initiatives as assigned.

What You'll Bring

• Strong communication and organizational skills.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Excellent problem-solving and multitasking abilities.
• Strong customer service mindset with the ability to collaborate across departments.
• Experience using dispatch software, GPS systems, or transportation technology is a plus.
• Proficiency with Microsoft Office applications.
• Bilingual (English/Spanish or English/Creole) is preferred.

Why You'll Love Working Here

• Competitive Pay
• Comprehensive Medical, Dental & Vision Benefits
• 401(k) with Company Match
• Paid Time Off & Holidays
• Employee Referral Program
• Career Growth & Advancement Opportunities
• Collaborative Team Environment
• Opportunity to make a direct impact on our daily operations

If you enjoy solving problems, communicating with people, and keeping things running smoothly, we'd love to have you join the Coastal team.

Coastal Waste & Recycling is proud to be an Equal Opportunity Employer.