Route & Account Service Manager

Compass Group USA; Urbana (IL); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Yearly bonus opportunity

Company vehicle

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Canteen is seeking a Customer Service Manager for Urbana, IL to oversee day-to-day operations, manage route drivers, ensure product availability, and serve as the primary contact for customer inquiries.

The role focuses on delivering an exceptional customer experience, driving satisfaction and retention, and working closely with drivers, clients, and the operations team to maintain service standards and optimize performance.

Qualifications

• Bachelor’s degree preferred; two-year degree acceptable with experience
• 3+ years customer service experience preferred; a minimum of 2 years of related experience required
• 3 years driving experience required
• Valid Non-CDL Class C driver's license and good driving record
• Proficiency in Microsoft Office Suite and route management software
• Ability to travel to client sites
• Must be passionate about providing world class service to our clients

Responsibilities

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure compliance with local and national account standards; review corporate compliance reporting
• Develop action plans to improve SSS/control V-9 (food waste, o/s, etc.)
• Develop an account level incremental sales plan with local management; track performance and increase profitability
• Coordinate efforts to improve customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales; introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports
• Perform the job functions of the Route Driver position when needed

Skills

Leadership

Customer service

Route management

Merchandising

Excel

Microsoft Office

Communication

Travel

Driving

Education

Bachelor’s degree preferred

Two-year college degree or equivalent

Tools

Route management software

Box truck operation

Office software

Job description

Canteen is seeking a Customer Service Manager for Urbana, IL to oversee day-to-day operations, manage route drivers, ensure product availability, and serve as the primary contact for customer inquiries.

The role focuses on delivering an exceptional customer experience, driving satisfaction and retention, and working closely with drivers, clients, and the operations team to maintain service standards and optimize performance.