Customer Service Manager - Coffee Services & Route Ops

Canteen North America; Hayward (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Canteen North America in Hayward, CA is seeking a Customer Service Manager for Coffee Services & Pantry to lead daily operations of office coffee, pantry, and refreshment services.

You will manage route drivers, ensure product availability, and serve as the main contact for client inquiries and escalations. You’ll collaborate with drivers and the operations team to maintain service standards and optimize offerings, supporting efficient routes.

Qualifications

• Experience leading service operations in a client-focused environment.
• Proven ability to manage field teams and route drivers.
• Strong communication and problem-solving skills.

Responsibilities

• Lead day-to-day operations of coffee services and pantry for the office.
• Coordinate with drivers, clients, and the operations team to ensure service quality.
• Serve as the main point of contact for client inquiries and escalations.

Skills

People management

Customer service

Operations coordination

Escalation handling

Job description

Canteen in Hayward, CA is seeking a Customer Service Manager for Coffee Services & Pantry to lead day-to-day operations of office coffee, pantry, and refreshment services. You will manage route drivers, ensure product availability, and serve as the main contact for client inquiries and escalations.

You’ll work with drivers, clients, and the operations team to resolve issues, maintain service standards, optimize offerings, and support efficient routes.