Route & Account Manager — Customer Service Leader (Company Car)

Canteen North America; Katy (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Company Car

Job summary

Canteen in Katy, TX is seeking a Customer Service Manager to deliver outstanding service while managing client accounts and supporting route operations. This role oversees route drivers, conducts client site visits, resolves service issues, and drives customer satisfaction, retention, and account growth.

The ideal candidate is customer-focused, organized, and proactive, with strong communication skills and the ability to build lasting client relationships in a fast-paced environment.

Qualifications

• Bachelor's degree preferred; two-year degree or equivalent considered.
• 3-4 years of customer service experience preferred, or a minimum of 2 years of related experience.
• Route management, retail, merchandising, and/or food & beverage experience strongly preferred.

Responsibilities

• Site visits and client retention.
• Directly supervise, coach, train, and develop a team of 5-10 Route Drivers and support staff.
• Assist branches with grand openings.
• Ensure we are compliant with local and national account standards; review corporate compliance reporting.
• Develop an account level incremental sales plan with local management; track performance and increase profitability.
• Coordinate efforts to improve customer retention and client experience at the point of sale.
• Build retail pricing opportunities and encourage repeat sales and introduce new products to increase revenue.
• Drive compliance to merchandising standards.
• Assess performance by location through audit reports.

Skills

Customer service

Team leadership

Account management

Communication

Collaboration

Microsoft Office

Education

Bachelor’s degree preferred

Two-year degree or equivalent experience

Tools

Microsoft Office

Job description

Canteen in Katy, TX is seeking a Customer Service Manager to deliver outstanding service while managing client accounts and supporting route operations. This role oversees route drivers, conducts client site visits, resolves service issues, and drives customer satisfaction, retention, and account growth.

The ideal candidate is customer-focused, organized, and proactive, with strong communication skills and the ability to build lasting client relationships in a fast-paced environment.