Route & Account Services Manager — Bonus & Company Car

Compass Group USA; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Discount

Wellness Programs

FSAs

Personal Leave

Job summary

Canteen, a Compass Group USA brand, is seeking a Customer Service Manager (Route & Account Management) in Phoenix, AZ. The role oversees daily operations, manages route drivers, ensures product availability, and acts as the primary contact for client inquiries.

You will collaborate with clients, branches, and the operations team to resolve issues and uphold service standards. The ideal candidate enjoys building relationships, managing multiple priorities, and driving customer satisfaction and

Qualifications

• 3+ years of customer service experience preferred; a minimum of 2 years of related experience required.
• Bachelor’s degree preferred; two-year college degree or equivalent acceptable.
• Strong leadership skills with experience mentoring frontline teams.
• Excellent communication skills; ability to travel to client sites.

Responsibilities

• Deliver exceptional customer experience while overseeing day-to-day operations.
• Manage route drivers; ensure product availability and serve as primary contact for inquiries.
• Develop account-level sales plans with local management; track performance and profitability.
• Ensure compliance with local and national standards; support corrective actions and audits.

Skills

Customer service

Leadership

Communication

Travel readiness

MS Office

Education

Bachelor's degree

Two-year college degree

Tools

Route management software

MS Office Suite

Job description

Canteen, a Compass Group USA brand, is seeking a Customer Service Manager (Route & Account Management) in Phoenix, AZ. The role oversees daily operations, manages route drivers, ensures product availability, and acts as the primary contact for client inquiries.

You will collaborate with clients, branches, and the operations team to resolve issues and uphold service standards. The ideal candidate enjoys building relationships, managing multiple priorities, and driving customer satisfaction and