Route & Accounts Service Manager – Bonus + Vehicle

Compass Group USA; Grimes (IA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Yearly Bonus

Company Vehicle

Job summary

Canteen, part of Compass Group USA, is hiring a Customer Service Manager (Route & Account Management) in Grimes, IA. The CSM delivers exceptional customer experience, oversees day-to-day operations, manages route drivers, ensures product availability, and serves as primary contact for inquiries.

Collaborate with drivers, clients, and operations to resolve issues, maintain service standards, and support efficient operations.

Qualifications

• A bachelor’s degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptable.
• 3 years driving experience required.
• Valid Non-CDL Class C driver's license and good driving record.
• Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.
• Route management, retail and merchandising experience is preferred
• Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
• Food & beverage experience
• Excellent communication skills required
• Must be able to travel to client sites
• Must be passionate about providing world class service to our clients and customers
• Must be able to lift 50 lbs. on a consistent basis.

Responsibilities

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure we are compliant with local and national account standards; review corporate compliance reporting
• Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.)
• Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
• Coordinate efforts to improve customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports (Quarterly District Evaluations)
• Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Skills

Route management

Retail & merchandising

Excellent communication

Customer service

Driving experience

Travel to client sites

Education

Bachelor’s degree preferred

Two-year college degree acceptable

Tools

Non-CDL Class C license

Job description

Canteen, part of Compass Group USA, is hiring a Customer Service Manager (Route & Account Management) in Grimes, IA. The CSM delivers exceptional customer experience, oversees day-to-day operations, manages route drivers, ensures product availability, and serves as primary contact for inquiries.

Collaborate with drivers, clients, and operations to resolve issues, maintain service standards, and support efficient operations.