Account & Route Manager — Bonus & Company Car

Compass Group USA; Grimes (IA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Yearly bonus

Company car provided

Job summary

Canteen, a member of Compass Group USA, is hiring a Customer Service Manager (Account & Route Management) in Grimes, IA. The role involves site visits, client retention, supporting grand openings, and ensuring compliance with local and national standards.

You'll also develop account-level sales plans, improve customer experience, drive merchandising standards, and, when needed, perform route driving duties.

Qualifications

• Bachelor’s degree preferred; two year College degree or the equivalent combination of education and experience is acceptable.
• 3 years driving experience required.
• Valid Non-CDL Class C driver's license and good driving record.
• Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.
• Route management, retail and merchandising experience is preferred.
• Must be able to travel to client sites.
• Must be passionate about providing world class service to our clients and customers.
• Must be able to lift 50 lbs. on a consistent basis.

Responsibilities

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure we are compliant with local and national account standards; review corporate compliance reporting
• Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
• Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
• Coordinate efforts to improve the customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales; introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports (Quarterly District Evaluations)
• Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Skills

Customer service

Driving

Route management

Sales planning

Merchandising

Education

Bachelor’s degree preferred

Two-year college degree acceptable

Job description

Canteen, a member of Compass Group USA, is hiring a Customer Service Manager (Account & Route Management) in Grimes, IA. The role involves site visits, client retention, supporting grand openings, and ensuring compliance with local and national standards.

You'll also develop account-level sales plans, improve customer experience, drive merchandising standards, and, when needed, perform route driving duties.