Customer Service Manager — Route & Accounts (Company Car)

Compass Group USA; Katy (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Company Car

Job summary

The Customer Service Manager (CSM) at Compass Group USA in Katy, TX, oversees client accounts and route operations to deliver exceptional service. You will supervise 5–10 drivers, conduct site visits, resolve issues, and drive satisfaction, retention, and growth for assigned accounts.

The ideal candidate is customer-focused, organized, and proactive with strong communication skills and a track record of building lasting client relationships in a fast-paced environment.

Qualifications

• Bachelor's degree preferred; a two-year degree or equivalent experience considered.
• 3–4 years of customer service experience preferred, or a minimum of 2 years of related experience.
• Route management, retail, merchandising and/or food & beverage experience are strongly preferred.

Responsibilities

• Site visits and client retention management.
• Supervise, coach, train, and develop a team of 5–10 route drivers and support staff.
• Assist branches with grand openings and ensure compliance with standards.
• Develop action plans to improve performance and profitability.
• Create account-level sales plans and track performance for growth.
• Coordinate efforts to improve customer retention and experience at the point of sale.
• Drive merchandising standards and pricing opportunities to increase revenue.
• Assess location performance via quarterly evaluations; cover driver duties when needed.

Skills

Customer service

Team leadership

Client account management

Communication skills

Education

Bachelor's degree preferred

2-year degree or equivalent

Tools

Microsoft Office

Excel

Outlook

Word

Job description

The Customer Service Manager (CSM) at Compass Group USA in Katy, TX, oversees client accounts and route operations to deliver exceptional service. You will supervise 5–10 drivers, conduct site visits, resolve issues, and drive satisfaction, retention, and growth for assigned accounts.

The ideal candidate is customer-focused, organized, and proactive with strong communication skills and a track record of building lasting client relationships in a fast-paced environment.