Round-the-Clock IT Support Tech – Data Center & O365

Air Transport Services Group, Inc.; Wilmington (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Air Transport Services Group, Inc. is seeking a Data Center Tech to help ensure our computer systems operate 24x7, run daily jobs, and perform backups. You’ll handle help desk calls and enter tickets, providing technical support for desktops, laptops, servers, Windows, MS Office, printers, phones, and networks.

You will work with IT to restore critical operations quickly. The ideal candidate has a HS Diploma or GED, 1 year of desktop/server support experience or an associate degree, and can work

Qualifications

• Must have HS Diploma or GED.
• At least 1 year of desktop/server support experience or an associate degree in a related field.
• Willing to work all shifts and on-call when needed.
• Strong verbal and written communication and customer service skills.

Responsibilities

• Run daily jobs and perform backup and recovery functions.
• Answer help desk calls and enter tickets; resolve issues when possible.
• Provide IT support for desktops, laptops, servers, Windows, MS Office, printers, phones, and networks.
• Collaborate with IT to restore critical operations to normal.

Skills

Customer service

Communication skills

Shift work

Network basics

IT support basics

Education

HS Diploma/GED

Associate's degree in related field

Tools

O365 Outlook

Teams

SharePoint

Job description

Air Transport Services Group, Inc. is seeking a Data Center Tech to help ensure our computer systems operate 24x7, run daily jobs, and perform backups. You’ll handle help desk calls and enter tickets, providing technical support for desktops, laptops, servers, Windows, MS Office, printers, phones, and networks.

You will work with IT to restore critical operations quickly. The ideal candidate has a HS Diploma or GED, 1 year of desktop/server support experience or an associate degree, and can work