DATA CENTER TECH

Air Transport Services Group; Wilmington, Northern (OH, KY); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Air Transport Services Group is seeking a Data Center Tech to ensure continuous operation of computer systems. You will run daily jobs, perform backup and recovery, and respond to help desk requests, providing support for desktops, laptops, servers, Windows, MS Office, printers, phones, and networks.

You will also enter tickets and work with IT to restore critical operations. The role requires at least a high-school diploma or GED, with 1 year of related experience or an associate’s degree.

Qualifications

• Minimum 1 year experience supporting desktop and laptop computers, Windows servers, Windows X, MS Office or a minimum of an associate’s degree in a related field of study.
• Good verbal and written communication skills.
• Must have Customer Service skills.
• Needs to be detail orientated with all tasks.
• Basic Network knowledge.
• Basic knowledge of Information technology support.

Responsibilities

• Ensure company computer systems operate 24x7; run daily jobs and perform backup/recovery.
• Answer help desk calls and enter/resolve support tickets.
• Provide technical support for desktops, laptops, servers, Windows, MS Office, printers, phones, and networks.
• Work with users and IT support to restore critical operations to normal.
• Other duties as assigned.

Skills

Customer Service

Communication (verbal & written)

Attention to detail

Basic Networking

IT Support Basics

Education

HS Diploma/GED

Associate’s degree in related field

Job description

ATSG is a company of exceptional people working together to grow our companies and strengthen our communities. We invest in opportunities that will impact everyone: our employees, our customers, and our communities. ATSG is a leading provider of air cargo transportation and related services. Our customers are domestic and foreign air carriers and other companies that outsource their air cargo lift requirements. We, through our leasing and airline subsidiaries, are the world's largest lessor of freighter aircraft.

What you will do:

The Data Ceter Tech's role is to ensure that the company’s computer systems are operating under normal conditions 24x7. Run daily jobs, perform backup and recovery functions, and answer help desk calls. Enter support tickets to record user help desk calls and resolve them if possible. Provide technical support to users with issues related to desktops, laptops, servers, Windows, Microsoft Office, printers, phones, and networks. Work with users and IT support to restore critical operations to normal. Other duties as assigned.

Minimum Qualifications:

• HS Diploma/GED

Minimum 1 year experience supporting desktop and laptop computers, Windows servers, Windows X, MS Office or a minimum of an associate’s degree in a related field of study.

• Ability to work any/all shifts as required.
• Good verbal and written communication skills.
• Must have Customer Service skills.
• Needs to be detail orientated with all tasks.
• Basic Network knowledge.
• Basic knowledge of Information technology support.

Preferred Skills:

• Basic Network knowledge.
• Preferred Information Technology Systems experience.
• Basic knowledge of Information technology support.
• Ability to work on call nights and weekends.
• Experience with O365 Outlook, Teams, SharePoint.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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