DATA CENTER TECH

Air Transport Services Group, Inc.; Wilmington (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Air Transport Services Group, Inc. is seeking a Data Center Tech to help ensure our computer systems operate 24x7, run daily jobs, and perform backups. You’ll handle help desk calls and enter tickets, providing technical support for desktops, laptops, servers, Windows, MS Office, printers, phones, and networks.

You will work with IT to restore critical operations quickly. The ideal candidate has a HS Diploma or GED, 1 year of desktop/server support experience or an associate degree, and can work

Qualifications

• Must have HS Diploma or GED.
• At least 1 year of desktop/server support experience or an associate degree in a related field.
• Willing to work all shifts and on-call when needed.
• Strong verbal and written communication and customer service skills.

Responsibilities

• Run daily jobs and perform backup and recovery functions.
• Answer help desk calls and enter tickets; resolve issues when possible.
• Provide IT support for desktops, laptops, servers, Windows, MS Office, printers, phones, and networks.
• Collaborate with IT to restore critical operations to normal.

Skills

Customer service

Communication skills

Shift work

Network basics

IT support basics

Education

HS Diploma/GED

Associate's degree in related field

Tools

O365 Outlook

Teams

SharePoint

Job description

ATSG is a company of exceptional people working together to grow our companies and strengthen our communities. We invest in opportunities that will impact everyone: our employees, our customers, and our communities. ATSG is a leading provider of air cargo transportation and related services. Our customers are domestic and foreign air carriers and other companies that outsource their air cargo lift requirements. We, through our leasing and airline subsidiaries, are the world’s largest lessor of freighter aircraft.

What you will do:

The Data Ceter Tech's role is to ensure that the company’s computer systems are operating under normal conditions 24x7. Run daily jobs, perform backup and recovery functions, and answer help desk calls. Enter support tickets to record user help desk calls and resolve them if possible. Provide technical support to users with issues related to desktops, laptops, servers, Windows, Microsoft Office, printers, phones, and networks. Work with users and IT support to restore critical operations to normal. Other duties as assigned.

Minimum Qualifications:

• HS Diploma/GED
• Minimum 1 year experience supporting desktop and laptop computers, Windows servers, Windows X, MS Office or a minimum of an associate's degree in a related field of study.
• Ability to work any/all shifts as required.
• Good verbal and written communication skills.
• Must have Customer Service skills.
• Needs to be detail orientated with all tasks.
• Basic Network knowledge.
• Basic knowledge of Information technology support.

Preferred Skills:

• Basic Network knowledge.
• Preferred Information Technology Systems experience.
• Basic knowledge of Information technology support.
• Hardware installation.
• Software Installation.
• Ability to work on call nights and weekends.
• Experience with O365 Outlook, Teams, SharePoint.