24/7 Data Center Technician — IT Support

Air Transport Services Group; Wilmington, Northern (OH, KY); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Air Transport Services Group is seeking a Data Center Tech to ensure continuous operation of computer systems. You will run daily jobs, perform backup and recovery, and respond to help desk requests, providing support for desktops, laptops, servers, Windows, MS Office, printers, phones, and networks.

You will also enter tickets and work with IT to restore critical operations. The role requires at least a high-school diploma or GED, with 1 year of related experience or an associate’s degree.

Qualifications

• Minimum 1 year experience supporting desktop and laptop computers, Windows servers, Windows X, MS Office or a minimum of an associate’s degree in a related field of study.
• Good verbal and written communication skills.
• Must have Customer Service skills.
• Needs to be detail orientated with all tasks.
• Basic Network knowledge.
• Basic knowledge of Information technology support.

Responsibilities

• Ensure company computer systems operate 24x7; run daily jobs and perform backup/recovery.
• Answer help desk calls and enter/resolve support tickets.
• Provide technical support for desktops, laptops, servers, Windows, MS Office, printers, phones, and networks.
• Work with users and IT support to restore critical operations to normal.
• Other duties as assigned.

Skills

Customer Service

Communication (verbal & written)

Attention to detail

Basic Networking

IT Support Basics

Education

HS Diploma/GED

Associate’s degree in related field

Job description

Air Transport Services Group is seeking a Data Center Tech to ensure continuous operation of computer systems. You will run daily jobs, perform backup and recovery, and respond to help desk requests, providing support for desktops, laptops, servers, Windows, MS Office, printers, phones, and networks.

You will also enter tickets and work with IT to restore critical operations. The role requires at least a high-school diploma or GED, with 1 year of related experience or an associate’s degree.