DATA CENTER TECH

Air Transport Services Group,Inc.; Wilmington (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Air Transport Services Group, Inc. in Ohio is seeking a Data Center Tech to ensure company computer systems operate 24x7. You will run daily jobs, perform backups and recoveries, and handle help desk calls, logging tickets and resolving issues where possible.

You will provide technical support to users with desktops, laptops, servers, Windows, Microsoft Office, printers, phones, and networks. The role requires good communication, customer service, and the ability to work various shifts.

Qualifications

• Must have HS Diploma or GED; associate degree acceptable.
• Experience: 1 year supporting desktops and laptops, Windows servers, MS Office or related field.

Responsibilities

• Ensure company computer systems run 24x7.
• Run daily jobs, backups and recovery tasks.
• Answer help desk calls and log support tickets.
• Provide technical support for desktops, laptops, servers, Windows, MS Office, printers, phones and networks.
• Work with IT to restore critical operations and perform other duties as assigned.

Skills

Customer service

Communication

Detail oriented

Basic networking

IT support basics

Desktop support

Shift flexibility

Education

HS Diploma/GED

Associate's degree in related field

Tools

O365 Outlook

Teams

SharePoint

Printers

Windows servers

MS Office

Job description

ATSG is a company of exceptional people working together to grow our companies and strengthen our communities. We invest in opportunities that will impact everyone: our employees, our customers, and our communities. ATSG is a leading provider of air cargo transportation and related services. Our customers are domestic and foreign air carriers and other companies that outsource their air cargo lift requirements. We, through our leasing and airline subsidiaries, are the world's largest lessor of freighter aircraft.

What you will do:

The Data Ceter Tech's role is to ensure that the company's computer systems are operating under normal conditions 24x7. Run daily jobs, perform backup and recovery functions, and answer help desk calls. Enter support tickets to record user help desk calls and resolve them if possible. Provide technical support to users with issues related to desktops, laptops, servers, Windows, Microsoft Office, printers, phones, and networks. Work with users and IT support to restore critical operations to normal. Other duties as assigned.

Minimum Qualifications:

• HS Diploma/GED
• Minimum 1 year experience supporting desktop and laptop computers, Windows servers, Windows X, MS Office or a minimum of an associate's degree in a related field of study.
• Ability to work any/all shifts as required.
• Good verbal and written communication skills.
• Must have Customer Service skills.
• Needs to be detail orientated with all tasks.
• Basic Network knowledge.
• Basic knowledge of Information technology support.

Preferred Skills:

• Basic Network knowledge.
• Preferred Information Technology Systems experience.
• Basic knowledge of Information technology support.
• Hardware installation.
• Software Installation.
• Ability to work on call nights and weekends.
• Experience with O365 Outlook, Teams, SharePoint.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.