Data Center Technician

Allied OneSource; Kansas City (MO); On-site; USD 28,413 - 40,467; Full time

Job summary

A staffing and recruiting company is seeking a Data Center Support Technician to ensure efficiency and uptime of their infrastructure. Responsibilities include providing customer support, maintaining records, and inspecting equipment. Candidates should have a high school diploma and customer service experience. This entry-level role offers full-time hours with overnight shifts at $25 hourly, plus shift differential.

Qualifications

• 2 years of experience in data centers or a related technical field.
• Strong understanding of customer service principles.
• Ability to work overnight shifts (7pm - 7am).
• Experience in a technical environment preferred.

Responsibilities

• Provide exceptional customer support to local and international clients.
• Perform facility walkthroughs and inspect critical equipment.
• Support customer deployments and facility expansions.
• Maintain detailed records of all facility activities.

Skills

Customer service

Troubleshooting

Organizational skills

Microsoft Office Suite

Adobe Suite

Interpersonal skills

Education

High School Diploma

Technical degree or certifications

Job description

Join our dynamic team as a Data Center Support Technician and play a critical role in ensuring the uptime and efficiency of our state-of-the‑art infrastructure. In this fast‑paced environment, you’ll maintain top‑tier equipment, solve complex challenges, and support vital services. If you’re detail‑oriented, tech‑savvy, and ready for career growth in a rapidly evolving industry, we want you on board. Be a part of powering the digital world with us!

Duties

• Provide exceptional customer support to both local and international colocation clients, handling requests via a web‑based ticketing system for services like access requests, equipment troubleshooting, and order processing.
• Perform regular facility walkthroughs, inspecting critical electrical and mechanical equipment, and logging readings to ensure proper operation and facility conditions.
• Support customer deployments and facility expansions, including executing sales orders, preparing new customer environments, and assisting with rack & stack tasks.
• Assist with physical security monitoring, managing access control, and handling client deliveries, including receiving, storing, and shipping packages.
• Maintain detailed records of all facility activities, including incident logs, inventory management, and maintenance events, while ensuring professional, ethical interactions with customers, contractors, and colleagues.

Requirements

• High School Diploma required; 2 years of experience in data centers or a related technical field. Industry certifications or an associate degree in a technical area are preferred.
• Basic understanding of data center cooling and power systems is a plus.
• 2 years of experience in customer service, with strong interpersonal skills and the ability to effectively communicate with clients and team members.
• Strong troubleshooting, organizational, and multitasking abilities, with the capacity to manage multiple tasks and meet deadlines.
• Skilled in Microsoft Office Suite and Adobe Suite, with a commitment to maintaining a safety‑first approach in all tasks and the ability to work independently or as part of a team.
• Overnight shift, 7pm - 7am on a 3 on 3 off, 4 on 4 off rotation.

Pay: $25 hourly (plus shift differential)

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Staffing and Recruiting