DATA CENTER TECH

Air Transport Services Group Inc; Wilmington (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Air Transport Services Group Inc. seeks a Data Center Technician to keep company computer systems running 24/7. You will run daily jobs, perform backups, answer help desk calls, and log support tickets.

Provide hands-on support for desktops, laptops, servers, Windows, MS Office, printers, phones, and networks. Collaboration with IT to restore critical operations is essential. The role requires 1+ year of IT support experience or an associate degree, strong customer service, and the ability to

Qualifications

• HS Diploma or GED.
• Minimum 1 year experience supporting desktop and laptop computers, Windows servers, MS Office or an associate’s degree in a related field.
• Ability to work any/all shifts as required.
• Good verbal and written communication skills.
• Must have Customer Service skills.
• Detail oriented with all tasks.
• Basic Network knowledge.
• Basic knowledge of Information technology support.

Responsibilities

• Run daily jobs 24x7 to keep systems operating.
• Perform backup and recovery functions.
• Answer help desk calls and record tickets.
• Provide technical support for desktops, laptops, servers, Windows, MS Office, printers, phones, networks.
• Work with users and IT support to restore critical operations.

Skills

Customer service

Verbal communication

Written communication

Detail oriented

Basic network knowledge

IT support basics

Education

HS Diploma/GED

Associate’s degree (related field)

Tools

O365 Outlook

Teams

SharePoint

Job description

ATSG is a company of exceptional people working together to grow our companies and strengthen our communities. We invest in opportunities that will impact everyone: our employees, our customers, and our communities. ATSG is a leading provider of air cargo transportation and related services. Our customers are domestic and foreign air carriers and other companies that outsource their air cargo lift requirements. We, through our leasing and airline subsidiaries, are the world's largest lessor of freighter aircraft.

What you will do:

The Data Ceter Tech's role is to ensure that the company’s computer systems are operating under normal conditions 24x7. Run daily jobs, perform backup and recovery functions, and answer help desk calls. Enter support tickets to record user help desk calls and resolve them if possible. Provide technical support to users with issues related to desktops, laptops, servers, Windows, Microsoft Office, printers, phones, and networks. Work with users and IT support to restore critical operations to normal. Other duties as assigned.

Minimum Qualifications:

• HS Diploma/GED

Minimum 1 year experience supporting desktop and laptop computers, Windows servers, Windows X, MS Office or a minimum of an associate’s degree in a related field of study.

• Ability to work any/all shifts as required.
• Good verbal and written communication skills.
• Must have Customer Service skills.
• Needs to be detail orientated with all tasks.
• Basic Network knowledge.
• Basic knowledge of Information technology support.

Preferred Skills:

• Basic Network knowledge.
• Preferred Information Technology Systems experience.
• Basic knowledge of Information technology support.
• Ability to work on call nights and weekends.
• Experience with O365 Outlook, Teams, SharePoint.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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