24/7 Data Center Technician – IT Support & Operations

Air Transport Services Group,Inc.; Wilmington (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Air Transport Services Group, Inc. in Ohio is seeking a Data Center Tech to ensure company computer systems operate 24x7. You will run daily jobs, perform backups and recoveries, and handle help desk calls, logging tickets and resolving issues where possible.

You will provide technical support to users with desktops, laptops, servers, Windows, Microsoft Office, printers, phones, and networks. The role requires good communication, customer service, and the ability to work various shifts.

Qualifications

• Must have HS Diploma or GED; associate degree acceptable.
• Experience: 1 year supporting desktops and laptops, Windows servers, MS Office or related field.

Responsibilities

• Ensure company computer systems run 24x7.
• Run daily jobs, backups and recovery tasks.
• Answer help desk calls and log support tickets.
• Provide technical support for desktops, laptops, servers, Windows, MS Office, printers, phones and networks.
• Work with IT to restore critical operations and perform other duties as assigned.

Skills

Customer service

Communication

Detail oriented

Basic networking

IT support basics

Desktop support

Shift flexibility

Education

HS Diploma/GED

Associate's degree in related field

Tools

O365 Outlook

Teams

SharePoint

Printers

Windows servers

MS Office

Job description

Air Transport Services Group, Inc. in Ohio is seeking a Data Center Tech to ensure company computer systems operate 24x7. You will run daily jobs, perform backups and recoveries, and handle help desk calls, logging tickets and resolving issues where possible.

You will provide technical support to users with desktops, laptops, servers, Windows, Microsoft Office, printers, phones, and networks. The role requires good communication, customer service, and the ability to work various shifts.