Round-the-Clock 911 Call Taker — Emergency Support

Regional 911 Intake Solutions; Nesquehoning (Carbon County); On-site; USD 42,000 - 62,000; Full time

Job summary

Regional 911 Intake Solutions in Nesquehoning, PA, is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect callback information, and input details into dispatch software.

The role requires following procedures and may include shifts that cover nights, weekends, and holidays. Successful candidates typically hold a high school diploma, with strong listening, typing, and communication skills, and complete call-taking training and certifications.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Nesquehoning, PA, is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect callback information, and input details into dispatch software.

The role requires following procedures and may include shifts that cover nights, weekends, and holidays. Successful candidates typically hold a high school diploma, with strong listening, typing, and communication skills, and complete call-taking training and certifications.