Emergency Call Taker — 24/7 Shift Specialist

Regional 911 Intake Solutions; Saint Peters (PA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Saint Peters, PA, seeks 911 Call Takers to intake emergency reports, ask focused questions, confirm locations, and document information for responders. The role may involve rotating shifts, nights, weekends, and overtime.

Successful candidates need strong listening, accurate typing, and clear verbal communication, plus the ability to follow structured procedures. Training and certifications are required.

Qualifications

• High school diploma or recognized equivalent required.
• Previous call-taking or dispatch experience may be helpful but not required.
• Candidates must pass required assessments and background checks.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Saint Peters, PA, seeks 911 Call Takers to intake emergency reports, ask focused questions, confirm locations, and document information for responders. The role may involve rotating shifts, nights, weekends, and overtime.

Successful candidates need strong listening, accurate typing, and clear verbal communication, plus the ability to follow structured procedures. Training and certifications are required.