Emergency Call Taker — 24/7 Dispatch & Support

Regional 911 Intake Solutions; Nazareth (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for Nazareth, Texas. The role involves taking emergency and nonemergency calls, verifying locations and callback details, and recording information into dispatch systems.

Successful candidates will handle sensitive information with care, follow structured procedures, and complete required assessments and trainings while working rotating shifts in a 24-hour environment.

Qualifications

• High school diploma or equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Customer service experience

Public safety awareness

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for Nazareth, Texas. The role involves taking emergency and nonemergency calls, verifying locations and callback details, and recording information into dispatch systems.

Successful candidates will handle sensitive information with care, follow structured procedures, and complete required assessments and trainings while working rotating shifts in a 24-hour environment.