911 Call Taker: Quick-Thinking Dispatcher

Regional 911 Intake Solutions; Muskegon (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Muskegon, MI seeks 911 Call Takers to handle emergency and nonemergency lines with accuracy and composure. You will verify locations, collect caller information, and document details in dispatch systems to support rapid responders.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Work schedules may include rotating shifts and extended hours to cover 24/7 operations.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills essential.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions only within training scope.
• Maintain calm, empathetic communication with distressed callers.
• Utilize language-access resources when needed.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Regional 911 Intake Solutions in Muskegon, MI seeks 911 Call Takers to handle emergency and nonemergency lines with accuracy and composure. You will verify locations, collect caller information, and document details in dispatch systems to support rapid responders.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Work schedules may include rotating shifts and extended hours to cover 24/7 operations.