Rotational Client Service Analyst Program – Early Career

BNY; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

BNY Analyst Program - Client Service is a 24-month rotational program designed to immerse new graduates in BNY's client service model. Participants engage in structured onboarding, meaningful project work, and mentorship to build skills in client support, onboarding, and service delivery.

Analysts gain exposure across business practices and platforms, with training to strengthen communication, analytical, and problem-solving abilities for long-term career success at BNY.

Qualifications

• Enrollment in a 4-year undergraduate degree program with a strong focus on business-related and/or technology-related majors preferred.
• Graduating in Dec 2026 or May 2027 (U.S.)
• Minimum cumulative GPA of 3.0 or better
• Does not require sponsorship for employment visa status (now or in the future) in the country where applying.

Responsibilities

• Support the resolution of client inquiries by gathering facts, coordinating with partners, and helping move issues to closure.
• Track service metrics, commitments, and trends to help teams identify what is working and where the experience can improve.
• Assist with onboarding, transitions, and process updates that make it easier for clients to do business with BNY.
• Work across operations, service, and relationship teams to keep communication clear and next steps on track.

Skills

Client-centric problem solving

Clear written communication

Verbal communication

Attention to detail

Ownership mindset

Process improvement

Service analytics

Prioritization

Escalation judgment

Job description

BNY Analyst Program - Client Service is a 24-month rotational program designed to immerse new graduates in BNY's client service model. Participants engage in structured onboarding, meaningful project work, and mentorship to build skills in client support, onboarding, and service delivery.

Analysts gain exposure across business practices and platforms, with training to strengthen communication, analytical, and problem-solving abilities for long-term career success at BNY.