Client Service Rotational Analyst - 2027 Cohort

BNY; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

BNY's Client Service Practice delivers a client-first experience by supporting day-to-day service, issue resolution and ongoing client engagement. The 2027 Client Service Analyst Program offers hands-on exposure to client support, service delivery, onboarding, reporting, process improvements and relationship management.

Analysts will work across operations, service and technology teams, gaining skills in communication, analysis and problem solving to deliver timely, accurate client outcomes.

Qualifications

• Experience solving client issues and coordinating with partners.
• Strong written and verbal communication skills.
• Attention to detail and ownership mindset for handling tasks.

Responsibilities

• Support resolution of client inquiries and help move issues to closure.
• Track service metrics and trends to identify improvement opportunities.
• Assist with onboarding, transitions, and process updates for easier client engagement.
• Collaborate with operations, service, and relationship teams to maintain clear communication.

Skills

Client-centric problem solving

Clear written & verbal communication

Attention to detail

Ownership mindset

Process improvement

Service analytics

Prioritization & escalation

Education

Undergraduate degree program

Job description

BNY's Client Service Practice delivers a client-first experience by supporting day-to-day service, issue resolution and ongoing client engagement. The 2027 Client Service Analyst Program offers hands-on exposure to client support, service delivery, onboarding, reporting, process improvements and relationship management.

Analysts will work across operations, service and technology teams, gaining skills in communication, analysis and problem solving to deliver timely, accurate client outcomes.