Client Service Analyst Program: Fast-Track to Impact

BNY; Pittsburgh (Allegheny County); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Structured mentorship

Career development & networking

Exposure to global client service

Job summary

BNY is launching the 2027 Analyst Program in Client Service. The 24‑month rotational program exposes new joiners to client support, onboarding, reporting, and process improvement, with hands-on projects and exposure to business, operations, and technology teams.

Analysts will develop communication, analytical, and problem-solving skills in a fast-paced environment, with mentorship and career support to foster long-term growth in BNY's global client service model.

Qualifications

• Enrollment in a 4-year undergraduate degree program with business/technology focus preferred.
• Graduating in Dec 2026 or May 2027 (U.S.).
• Minimum GPA 3.0 or better; sponsorship not required.

Responsibilities

• Support resolution of client inquiries and move issues to closure.
• Track service metrics and trends to identify improvement opportunities.
• Assist with onboarding, transitions, and process updates for clients.
• Collaborate across operations, service, and relationship teams to maintain clear communication.

Skills

Client-centric problem solving

Clear written and verbal communication

Attention to detail

Ownership mindset

Process improvement

Service analytics

Prioritization

Job description

BNY is launching the 2027 Analyst Program in Client Service. The 24‑month rotational program exposes new joiners to client support, onboarding, reporting, and process improvement, with hands-on projects and exposure to business, operations, and technology teams.

Analysts will develop communication, analytical, and problem-solving skills in a fast-paced environment, with mentorship and career support to foster long-term growth in BNY's global client service model.