Rotating Shifts – 911 Call Taker (Emergency Communications)

Regional 911 Intake Solutions; New Cumberland (WV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in New Cumberland, WV seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document critical information for dispatch coordination.

The role requires strong listening, accurate typing, and clear communication; training and certifications guide pre-arrival instructions and procedures. Expect shift work with rotating hours and background checks as part of the employment process.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in New Cumberland, WV seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document critical information for dispatch coordination.

The role requires strong listening, accurate typing, and clear communication; training and certifications guide pre-arrival instructions and procedures. Expect shift work with rotating hours and background checks as part of the employment process.