911 Emergency Call Taker – Training & Rotating Shifts

Regional 911 Intake Solutions; Falls Creek (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Falls Creek, PA is seeking 911 Call Takers. You will answer emergency and non-emergency lines, confirm incident locations, and collect essential information to support dispatch teams.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Positions may require rotating shifts and pass background checks and training.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Falls Creek, PA is seeking 911 Call Takers. You will answer emergency and non-emergency lines, confirm incident locations, and collect essential information to support dispatch teams.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Positions may require rotating shifts and pass background checks and training.