911 Call Taker: Emergency Dispatcher - Shift Rotations

Regional 911 Intake Solutions; Town of Rose (NY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training & certs

Job summary

Regional 911 Intake Solutions in Rose, NY is seeking a dedicated 911 Call Taker to be the first point of contact for emergency calls. You will ask focused questions, verify locations, and document details for responders.

This on-site role requires strong listening, accurate typing, clear communication, and the ability to follow structured procedures. Training and certifications are provided; background checks apply. Benefits may include health insurance and paid leave, with shift work common.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Clear communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Rose, NY is seeking a dedicated 911 Call Taker to be the first point of contact for emergency calls. You will ask focused questions, verify locations, and document details for responders.

This on-site role requires strong listening, accurate typing, clear communication, and the ability to follow structured procedures. Training and certifications are provided; background checks apply. Benefits may include health insurance and paid leave, with shift work common.