Rooms Leadership Trainee - Front Office & Housekeeping

Omni Hotels & Resorts; Irving (TX); In loco; USD 52.000 - 70.000; Tempo pieno

Descrizione del lavoro

Omni Hotels & Resorts is offering a 12-month Rooms Leader-in-Development program in Irving, TX. The role combines 40 hours per week in the department with 10 hours of Learning Commitments to learn general hotel operations and division specifics.

Participants will rotate through Front Office and Housekeeping, supervise staff, and contribute to training and staffing processes while receiving mentoring from leaders and corporate partners.

Mansioni

• Learn and perform all aspects of Front Office and Housekeeping operations
• Oversees the performance of staff and takes corrective actions when necessary
• Scheduling of staff
• Maintains accurate payroll records to ensure staff are paid correctly
• Cleaning and inspecting guest rooms
• Responds to guest requests and complaints as required
• Monitor product inventory and order additional products as necessary
• Interviewing and selection of staff
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Ensures that all housekeeping and Front Office operations are performed according to Omni Hotels standards
• Will be responsible for meeting with the Division head weekly, the Director of Human Resources each month, and the corporate mentor bi-monthly
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers, and the subordinates on relevant Information in a timely manner.
• Functions in the place of the Front Office Manager in his/her absence
• Communicates critical information from pre- and post- convention meetings to the Front Office staff.
• Participates in department meetings and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Descrizione del lavoro

Omni Hotels & Resorts is offering a 12-month Rooms Leader-in-Development program in Irving, TX. The role combines 40 hours per week in the department with 10 hours of Learning Commitments to learn general hotel operations and division specifics.

Participants will rotate through Front Office and Housekeeping, supervise staff, and contribute to training and staffing processes while receiving mentoring from leaders and corporate partners.