Rooms Leader in Development (Center of Excellence)

Omni Hotels & Resorts; Frisco (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

Omni PGA Frisco Resort & Spa in Frisco, TX invites applications for the Rooms Leader in Development (LID) program. This 12-month, full-time track trains graduates to manage rooms operations, with 40 hours weekly in the department and 10 hours of Learning Commitments on property.

Participants work with senior leaders, undergo structured training, and contribute to guest satisfaction while preparing for a management role.

Qualifications

• Associate's degree or higher in Hospitality Management is required.
• Previous housekeeping or Rooms Division experience preferred.
• Willingness to work 50 hours per week with a flexible schedule.
• Willingness to relocate upon completion to ensure timely promotion to a management role.

Responsibilities

• Learn and perform all aspects of Rooms operations.
• Oversee the performance of staff and take corrective actions when necessary.
• Scheduling of staff.
• Maintains accurate payroll records to ensure staff is paid correctly.
• Cleaning and inspecting guest rooms.
• Responds to guest requests and complaints as required.
• Monitor's product inventory and order additional products as necessary.
• Interviewing and selection of staff.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards.
• Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly

Skills

Interpersonal skills

Customer service oriented

Attention to detail

Communication skills

Education

Associate's degree or higher in Hospitality Management

Job description

Omni PGA Frisco Resort & Spa Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools-including an adults-only rooftop infinity pool-plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable.

The Omni PGA Frisco Resort is seeking a Rooms Leader in Develpoment to join our team, The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training property. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.

We pride ourselves in fostering a welcoming learning environment for all Leaders in Development. Every year Omni recognizes and awards hotels as Centers of Excellence for not only meeting but exceeding the following characteristics:

• Outstanding retention and program completion record.
• Building an exceptional sense of community amongst LIDs.
• Highly sought-after location of interest for LIDs.

Responsibilities:

Will learn and perform all aspects of Rooms operations

• Oversees the performance of staff and takes corrective actions when necessary
• Scheduling of staff
• Maintains accurate payroll records to ensure staff is paid correctly
• Cleaning and inspecting guest rooms
• Responds to guest requests and complaints as required
• Monitor's product inventory and order additional products as necessary
• Interviewing and selection of staff
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards
• Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly

Qualifications:

• An Associate's degree or higher is required, preferably in Hospitality Management.
• Previous Housekeeping or Rooms Division experience is preferred.
• Must be willing to work 50 hours per week with a flexible schedule
• Willingness to relocate upon completion of the program to ensure timely promotion to a management role
• Previous experience in a hotel or a related field preferred
• Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
• Projects enthusiasm, professionalism and a positive attitude at all times
• Pays precise attention to detail, order and cleanliness
• Has outstanding written and verbal communication skills, and exceptional phone manner
• Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.