Rooms Leadership Track: Manager-in-Training

Omni Hotels & Resorts; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

The Rooms Leader-in-Development (LID) program at Omni Hotels & Resorts is a 12-month, full-time development track designed to grow graduates into capable managers within the division they pursue. The program combines 40 hours of hands-on work and 10 hours of Learning Commitments across the training property, offering real-world experience in hotel operations.

Participants will learn all aspects of Front Office and Housekeeping operations, including staff oversight, scheduling, payroll accuracy,

Qualifications

• Associate’s degree or higher required, hospitality preferred.
• Previous housekeeping or rooms division experience preferred.
• Willingness to work 50 hours per week with flexible scheduling.
• Strong interpersonal and customer-service orientation.

Responsibilities

• Oversees the performance of staff and takes corrective actions when necessary
• Scheduling of staff
• Maintains accurate payroll records to ensure staff is paid correctly
• Cleaning and inspecting guest rooms
• Responds to guest requests and complaints as required
• Monitor’s product inventory and order additional products as necessary
• Interviewing and selection of staff
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards
• Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly
• Pays precise attention to detail, order and cleanliness
• Has outstanding written and verbal communication skills, and exceptional phone manner
• Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule

Skills

Interpersonal skills

Customer service oriented

Communication skills

Education

Associate’s degree or higher

Job description

The Rooms Leader-in-Development (LID) program at Omni Hotels & Resorts is a 12-month, full-time development track designed to grow graduates into capable managers within the division they pursue. The program combines 40 hours of hands-on work and 10 hours of Learning Commitments across the training property, offering real-world experience in hotel operations.

Participants will learn all aspects of Front Office and Housekeeping operations, including staff oversight, scheduling, payroll accuracy,