Rooms | Leader in Development

Omni Hotels & Resorts; Charlotte (NC); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

The Rooms Leader-in-Development (LID) program at Omni Hotels & Resorts is a 12-month, full-time development track designed to grow graduates into capable managers within the division they pursue. The program combines 40 hours of hands-on work and 10 hours of Learning Commitments across the training property, offering real-world experience in hotel operations.

Participants will learn all aspects of Front Office and Housekeeping operations, including staff oversight, scheduling, payroll accuracy,

Competenze

• Associate’s degree or higher required, hospitality preferred.
• Previous housekeeping or rooms division experience preferred.
• Willingness to work 50 hours per week with flexible scheduling.
• Strong interpersonal and customer-service orientation.

Mansioni

• Oversees the performance of staff and takes corrective actions when necessary
• Scheduling of staff
• Maintains accurate payroll records to ensure staff is paid correctly
• Cleaning and inspecting guest rooms
• Responds to guest requests and complaints as required
• Monitor’s product inventory and order additional products as necessary
• Interviewing and selection of staff
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards
• Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly
• Pays precise attention to detail, order and cleanliness
• Has outstanding written and verbal communication skills, and exceptional phone manner
• Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule

Conoscenze

Interpersonal skills

Customer service oriented

Communication skills

Formazione

Associate’s degree or higher

Descrizione del lavoro

The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training property. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.

Will learn and perform all aspects of Front Office and Housekeeping operations

• Oversees the performance of staff and takes corrective actions when necessary

• Scheduling of staff

• Maintains accurate payroll records to ensure staff is paid correctly

• Cleaning and inspecting guest rooms

• Responds to guest requests and complaints as required

• Monitor’s product inventory and order additional products as necessary

• Interviewing and selection of staff

• Follow up on established training steps.

• Handle guest comments and complaints and ensure guest satisfaction.

• Communicate with guests and receive feedback.

• Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards

• Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly

• A Associate’s degree or higher is required, preferably in Hospitality Management.

• Previous Housekeeping or Rooms Division experience is preferred.

• Must be willing to work 50 hours per week with a flexible schedule

• Willingness to relocate upon completion of the program to ensure timely promotion to a management role

• Previous experience in a hotel or a related field preferred

• Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality

• Projects enthusiasm, professionalism and a positive attitude at all times

• Pays precise attention to detail, order and cleanliness

• Has outstanding written and verbal communication skills, and exceptional phone manner

• Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule