Rooms | Leader in Development (Center of Excellence)

Omni Hotels & Resorts; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

A leading hospitality company in Irving, Texas is seeking a Rooms Leader-in-Development. This 12-month program is designed to mold recent graduates into successful managers in hotel operations. Responsibilities include learning Front Office and Housekeeping operations, overseeing staff, and ensuring guest satisfaction. Candidates should have an Associate's degree in Hospitality Management and strong customer service skills. This role requires a flexible schedule and willingness to work weekends and holidays.

Qualifications

• Must be willing to work 47.5 hours per week including weekends and holidays.
• Strong written and verbal communication skills are necessary.
• Previous Housekeeping or Rooms Division experience is preferred.
• Willing to relocate after program to ensure timely promotion.
• Strong interpersonal and customer service orientation.
• Excellent communication and phone manner.
• Detail-oriented and able to maintain cleanliness.
• Able to adapt in a fast-paced hotel environment.

Responsibilities

• Learn and perform Front Office and Housekeeping operations.
• Oversee staff performance and manage payroll records.
• Respond to guest requests and ensure guest satisfaction.
• Respond to guest requests and complaints as required.
• Ensure all operations meet Omni Hotels standards.
• Meet with Division head monthly and HR regularly.

Skills

Interpersonal skills

Customer service orientation

Attention to detail

Communication skills

Flexible schedule

Relocation willingness

Professionalism

Positive attitude

Education

Associate’s degree or higher in Hospitality Management

Job description

Las Colinas Hotel

Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13‑million‑dollar renovation to common space amenities that provides a fresh, elevated guest experience. Discover a luxurious new resort‑style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.

Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.

Job Description

Omni Hotels & Resorts is seeking a Rooms Leader‑in‑Development for the beautiful Omni Las Colinas Hotel! We pride ourselves on fostering a welcoming learning environment for all leaders in development. Every year, Omni recognizes and awards hotels as centers of excellence for not only meeting but exceeding the following characteristics:

• Outstanding retention and program completion record
• Building an exceptional sense of community among LIDs
• Highly sought‑after location of interest for LIDs

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company, then you will love working with Omni! We are proud to announce that we are the highest‑rated hotel company on Glassdoor’s 2019 Best Places to Work list.

The Rooms Leader‑in‑Development (LID) program is a 12‑month program designed to develop recent graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing learning commitments throughout the training period. Learning commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.

Responsibilities

• Learn and perform all aspects of Front Office and Housekeeping operations
• Oversee the performance of staff and take corrective actions when necessary
• Schedule staff
• Maintain accurate payroll records to ensure staff are paid correctly
• Clean and inspect guest rooms
• Respond to guest requests and complaints as required
• Monitor product inventory and order additional products as necessary
• Interview and select staff
• Follow up on established training steps
• Handle guest comments and complaints and ensure guest satisfaction
• Communicate with guests and receive feedback
• Ensure that all housekeeping and Front Office operations are performed according to Omni Hotels standards
• Meet with the Division head weekly, the Director of Human Resources each month, and the corporate mentor bi‑monthly

Qualifications

• An Associate’s degree or higher is required, preferably in Hospitality Management
• Previous Housekeeping or Rooms Division experience is preferred
• Must be willing to work 47.5 hours per week with a flexible schedule, including holidays and weekends
• Willingness to relocate upon completion of the program to ensure timely promotion to a management role
• Previous experience in a hotel or a related field preferred
• Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring, and friendly personality
• Pursues enthusiasm, professionalism, and a positive attitude at all times
• Pays precise attention to detail, order, and cleanliness
• Has outstanding written and verbal communication skills, and an exceptional phone manner
• Able to adapt in a fast‑paced, constantly changing environment within a dynamic work schedule

Omni Hotels & Resorts is an equal opportunity employer – veterans/disabled. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster, and the following link is the OFCCP’s Pay Transparency Non‑discrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].