Rooms Inventory & Revenue Controller

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance,

401K Matching

Complimentary shift meal

Accor employee discount on rates

Job summary

Fairmont Austin is seeking a Rooms Controller to manage overall hotel room inventory and coordinate day-to-day Front Office operations. You will pre-block guest requests and ensure inventories are allocated to maximize revenue, while supporting the Front Office leadership team.

In this role, you will frequently collaborate with Housekeeping, Engineering and Front Office, review guest profiles and same-day reservations, and you may perform Front Desk duties when needed.

Qualifications

• Previous front office experience required.
• Proficiency in English (verbal and written) an asset.
• Computer literate in Microsoft Windows applications and Opera an asset.
• Must be organized with strong attention to detail.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Conducting Pre-Keys
• Coordinating with Housekeeping, Engineering and Front Office to ensure all hotel inventory is available to maximize revenue
• Review ALL Membership profiles to ensure all guest preferences are met
• Reviewing reservations made same-day to ensure all benefits, welcome amenities and preferences are actioned and communicated
• Managing room inventory, room readiness and balancing room inventory
• Reviewing the “Room Diary” to ensure rooms types are balanced to maximize revenue and upsells
• Coordinating and assigning airlines based on contracted room types
• Attends and reviews weekly resumes to ensure front office team is set up for success
• Manages the front office infographic board for effective communication
• Must be able to perform the duties of Front Desk Agent, if needed.
• Other duties as assigned.

Skills

Front office experience

English proficiency

Attention to detail

Interpersonal skills

Ability to work under pressure

Tools

Opera

Microsoft Windows

Job description

Fairmont Austin is seeking a Rooms Controller to manage overall hotel room inventory and coordinate day-to-day Front Office operations. You will pre-block guest requests and ensure inventories are allocated to maximize revenue, while supporting the Front Office leadership team.

In this role, you will frequently collaborate with Housekeeping, Engineering and Front Office, review guest profiles and same-day reservations, and you may perform Front Desk duties when needed.