Room Inventory Strategist

CoralTree Hospitality Group; San Diego (CA); On-site; USD 41,000 - 50,000; Full time

Job summary

CoralTree Hospitality Group is seeking a Rooms Controller to manage daily inventory, assignments, and availability, ensuring VIPs and upgrades are handled smoothly while protecting revenue. You will collaborate with Housekeeping, Engineering, Sales, Reservations, and Front Office to keep operations informed and inventory accurate.

Responsibilities include reviewing arrivals a week out, coordinating group blocks, and solving discrepancies before they affect guest experience.

Qualifications

• Strong communication and interpersonal skills.
• Ability to anticipate problems before they become emergencies.
• Talent for juggling multiple priorities in a fast-paced hotel environment.
• Excellent organization and follow-through.
• Ability to remain calm when inventory, groups, guests, and calendar have opinions.

Responsibilities

• Own the room inventory. Manage daily inventory like it is your personal chessboard. Keep us balanced, maximize occupancy and revenue, and find those sneaky one-night gaps before they go to waste.
• Know our rooms. Understand every room type, location, feature, quirk, and premium opportunity.
• Keep Out of Order rooms truly out of order. Stay connected with Housekeeping and Engineering on room status and return dates, and make sure Opera reflects reality so rooms do not magically appear for sale before they are actually ready.
• Own the VIP experience. Ensure VIP reservations are completely set up, requests are communicated, and Housekeeping and Engineering know exactly what is expected before the guest arrives.
• Make upgrades happen. Coordinate premium room assignments, upgrades, and special accommodations while keeping an eye on both guest satisfaction and revenue.
• Be a service-recovery radar. Partner with the Lobby Ambassador, Housekeeping, and MRKT to spot opportunities to turn a potential “meh” experience into a memorable one.

Skills

Strong communication

Interpersonal skills

Multitasking

Organization

Problem anticipation

Calm under pressure

Confidentiality

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

CoralTree Hospitality Group is seeking a Rooms Controller to manage daily inventory, assignments, and availability, ensuring VIPs and upgrades are handled smoothly while protecting revenue. You will collaborate with Housekeeping, Engineering, Sales, Reservations, and Front Office to keep operations informed and inventory accurate.

Responsibilities include reviewing arrivals a week out, coordinating group blocks, and solving discrepancies before they affect guest experience.