Hotel Rooms Revenue Controller (VIP Upgrades & Inventory)

Aimbridge Hospitality; Boston (MA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Short-Term Disability

Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Rooms Controller in Boston to partner with Revenue Management, Front Desk and operations to optimize hotel room inventory and maximize revenue and guest service levels.

The role focuses on blocking guestrooms, upgrading VIPs, managing out-of-order inventory, and coordinating inventory across Galaxy, ROS and Valhalla systems. Full‑time position with competitive benefits.

Qualifications

• High school diploma required with 2–4 years of experience in hotel operations.
• Handles moderately complex issues and refers more complex issues to higher-level staff.
• Possesses solid working knowledge of hotel operations and inventory control.
• May provide leadership, coaching, and mentoring to a subordinate group.

Responsibilities

• Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
• Block VIPs and identified members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
• Manage Out of Order and Out of Service room’s inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
• Actively participate in Group Strategy meetings to ensure group inventory is managed accordingly, down to the room type level.
• Ensure inventory across Property Management System (Galaxy), Revenue Management System (ROS) and Central Reservations System (Valhalla) are in balance and take corrective action in the event of variances.
• Any task as assigned by Revenue Management or Hotel Leadership team.

Skills

Mentoring/Leadership

Hotel operations knowledge

Communication

Customer service

Education

High School Diploma

Job description

Aimbridge Hospitality is seeking a Rooms Controller in Boston to partner with Revenue Management, Front Desk and operations to optimize hotel room inventory and maximize revenue and guest service levels.

The role focuses on blocking guestrooms, upgrading VIPs, managing out-of-order inventory, and coordinating inventory across Galaxy, ROS and Valhalla systems. Full‑time position with competitive benefits.