Rooms Controller: Inventory & Revenue Optimizer

Crescent Hotels & Resorts; San Antonio (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

The St. Anthony Hotel, part of Crescent Hotels & Resorts, in downtown San Antonio seeks a knowledgeable Rooms Controller to optimize inventory, occupancy, and guest satisfaction.

You will serve as the central link between Front Office, Housekeeping, Reservations, and Revenue Management to ensure accurate room status and smooth arrivals. Join a luxury, full-service environment where attention to detail, strong organization, and cross-department collaboration are essential to maximize revenue and

Qualifications

• 1–2 years Front Office or Rooms Division experience in a hotel.
• Prior experience with a Property Management System (Opera preferred).
• Understanding of hotel room categories, inventory management and operational flow.
• Luxury or full-service hotel experience preferred.
• Strong organizational and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and cross-departmental collaboration skills.
• High attention to detail and accuracy.
• Ability to work independently and exercise sound judgment.

Responsibilities

• Monitor and manage daily room inventory, including arrivals, departures, stayovers, early arrivals, late departures, and VIP reservations.
• Assign rooms strategically based on guest preferences, loyalty status, room type, and operational priorities.
• Coordinate with Housekeeping to ensure accurate room status and readiness for arrivals.
• Manage room blocks, group reservations, and special rooming requests with Sales and Reservations.
• Ensure room inventory accuracy across PMS, CRS, and channel partners.
• Support Front Desk operations during peak periods to maintain service standards.
• Review daily reports including occupancy, availability, out-of-order rooms, and room discrepancies.
• Communicate proactively with leadership regarding overbooking risks and strategy.
• Assist in resolving guest room issues, relocations, and service recovery needs.
• Maintain compliance with brand standards, SOPs, and data accuracy.
• Prepare and distribute daily room assignment and operational reports.
• Track and manage out-of-order and out-of-service rooms.
• Support revenue strategies by aligning room assignments with forecasted demand.

Skills

Strong organizational skills

Analytical skills

Cross-department collaboration

Tools

Opera PMS

Job description

The St. Anthony Hotel, part of Crescent Hotels & Resorts, in downtown San Antonio seeks a knowledgeable Rooms Controller to optimize inventory, occupancy, and guest satisfaction.

You will serve as the central link between Front Office, Housekeeping, Reservations, and Revenue Management to ensure accurate room status and smooth arrivals. Join a luxury, full-service environment where attention to detail, strong organization, and cross-department collaboration are essential to maximize revenue and